Resume
P.O. BOX 553 • GROTON, MA 01450 • 978.502.7638 A...@DIRTYWATERGEEK.COM • WWW.DIRTYWATERGEEK.COM Andrew Collins Objective A position in the social media field within a small, growing organization in the Greater Boston Area; where a lasting impact on the company brand and external customer service experience can be developed through interactions in online communities and other new media mediums on the Internet. Education Southern New Hampshire University Manchester, NH Bachelors of Science in Business Administration 3-Year Honors Integrated Competency Based Program Sept, 2004 – May, 2007 Work Experience American Power Conversion, Corp. Greater Boston Mar, 2003 – Present Business Process Analyst W. Kingston, RI Jun, 2007 – Present Marketing Performance Measurement Team Process Analyst supporting 10 global team members and Global Analysis Team. Supporting Business areas include Marketing ROI, Lead Generation Reporting, Opportunity Detail Reporting, Web Analytics, and others as needed. Accomplishments include: Development & maintenance of 25 Interactive Business Dashboards and 7 OLAP Cubes to increase visibility of Marketing Analytical data to more employees The creation of a WW Marketing Report Library for all Analysis Reports since 2006s to consolidate all Analysis done in a single repository. Increases in standard report automation from a weekly all-day manual process to a 2 hour automated process. Information Systems Intern N. Billerica, MA Mar, 2003 – Jun, 2007 Member of the Information Systems Team supporting approximately 200 employees in a mixed office and lab company R&D engineering facility in a Windows Server and Lotus Notes e-mail environment. Accomplishments include: Successful deployment of approx 50 new laptops over a two month period in Summer 2006 Procedure development to assist fellow team members with quicker desktop & laptop deployments Southern New Hampshire University Manchester, NH Sept, 2004 – May, 2007 Computing Resources Help Desk Technician Member of the Computing Resources Department supporting the 300 acre campus information network. Support areas included computer software and hardware repair, phone/voice mail system, and cable TV system for approximately 6,400 students and 1,500 faculty/staff. Accomplishments include: Assistance in developing campus community safe web-browsing knowledge through on-campus programming, walk-in support clinics, and proactive doorto-door assistance during move-in weekends. Training fellow help desk staff members in how to successfully clean up an infected computer (viruses, spyware, adware, etc.) without restoring the student’s operating system, resulting in shorter cycle times for student computers in the help desk. P.O. BOX 553 • GROTON, MA 01450 • 978.502.7638 A...@DIRTYWATERGEEK.COM • WWW.DIRTYWATERGEEK.COM Carabiner Web Design Groton, MA Sept, 2002 – Present Freelance Web Site Design and Email Support Design and maintenance of multiple Web sites and e-mail systems, both content management system driven and hand coded, for local business and non-profit organizations. Trainings Harnessing the Power of Process: Payoffs, Techniques, and Impacts – Presented by Hammer and Co. Numerous in-depth leadership seminars through the Boy Scouts of America – Both Staff and Participant Technical Skills Applications Microsoft Office Suite, Microsoft Access, Microsoft Project Operating Systems Windows (versions 3.1 and higher), Mac OS X Languages HTML, CSS, PHP & MySQL Volunteer Experience National Boy Scout Handbook Taskforce Dallas, TX Oct, 2006 – Present Member of the National Taskforce to develop the 12th edition of the Boy Scout Handbook. National Order of the Arrow Conference East Lansing, MI Dec, 2005 – Aug, 2006 Coordinated a national Web site program as chairman of the Web site sub-committee for 8,000 conference attendees (youth and adults). Order of the Arrow, Scouting’s National Honor Society Sept, 2001 – Present Section Chief of Southern New England - Served 5,000 youth scouts and adult scouters and coordinated 2 annual weekend conferences with 400 attendees. (Jan, 2005 – Jun, 2006) Recognitions Order of the Arrow, Scouting’s National Honor Society Sept, 2001 – Present Vigil Honor – Highest recognition a local lodge can bestow on its members for service to the council and camps. (May, 2005) Founder’s Award – National award presented by a local lodge for outstanding service to the Order and Scouting. (Mar, 2007) Boy Scouts of America Eagle Scout (Sept, 2003) Groton, MA Sept, 1992 – Present
